Maintenance & Support 维护与支持
Ongoing support, updates, and modifications to keep your systems running smoothly and securely.
Website Basic Care
网站基础维护
Monthly updates, backups, security patches
Website Pro Care
网站专业维护
Basic + content updates (2hrs), optimization
Website Business Care
网站商业维护
Pro + 5hrs changes, priority support, monitoring
Website Enterprise Care
网站企业维护
Business + 24/7 monitoring, 10hrs, dedicated PM
Minor Edit (Text/Image)
小型编辑(文字/图片)
Simple text/image updates, quick changes
Hourly Development
按小时开发
Custom dev work billed hourly
Additional Page
新增页面
Add new page matching existing design
Feature Addition
功能添加
New features: forms, galleries, integrations
Support Basic (10hrs)
技术支持基础(10小时)
10 hrs/month, email support, 48hr response
Support Pro (20hrs)
技术支持专业(20小时)
20 hrs/month, phone+chat, 24hr response
Support Premium (40hrs)
技术支持高级(40小时)
40 hrs/month, priority, 4hr response, dedicated
Retainer Small
服务合约小型
20 hrs/month dev+support, rollover 5hrs
Retainer Medium
服务合约中型
40 hrs/month, dedicated developer, weekly calls
Retainer Enterprise
服务合约企业
80+ hrs, dedicated team, PM, SLA guarantee
Emergency Support
紧急支持
After-hours critical issues, 1hr response
Support Add-ons 支持附加服务
Uptime Monitoring
在线监控
1-minute checks, SMS/email alerts
Performance Monitoring
性能监控
APM, slow query detection, alerts
Security Monitoring
安全监控
Intrusion detection, file integrity monitoring
Log Analysis
日志分析
Centralized logs, anomaly detection
Disaster Recovery Plan
灾难恢复计划
DR strategy, testing, documentation
SLA Upgrade (99.9%)
SLA升级(99.9%)
Guaranteed uptime with credits
Weekend Support
周末支持
Saturday/Sunday coverage
24/7 On-Call
24/7随叫随到
Round-the-clock emergency availability
Rollover Hours
滚存小时
Unused hours carry to next month